Effective date: 09/12/2024
Last updated: 09/12/2024
1. Introduction
This Terms of Service (“Terms”) relates to the business operated in the United Kingdom by Invertase Limited (“Invertase” or “Company” or “we,” “our” or “us” or “Data Processor”), a company registered in England with company number 10839473 and whose registered office is at Banks Sheridan, Datum House, Electra Way, Crewe, Cheshire, England, CW1 6ZF.
Invertase Limited provides access to Invertase Limited Services. "Services" means, collectively, any products or services made available by Invertase Limited or its affiliates.
By using our Services, you agree to comply with these Terms of Service, including the Acceptable Use Policy and End User Licence Agreement, which are incorporated by reference into these Terms. Please read these terms carefully. If you do not agree with them, please do not use our Services.
2. Definitions
For the purposes of these Terms, the following definitions apply:
- Paid Services: Any service offered by Invertase Limited that requires payment, either on a recurring basis (subscription) or as a one-time payment.
- Subscription: A payment model in which you pay a recurring fee at regular intervals (e.g., monthly or annually) to access specific Paid Services.
- Tier: A category or level of service that defines the features, limitations, and pricing associated with different offerings.
- Add-On: Optional features or services that you can purchase in addition to their existing Subscription.
- Overage: Charges incurred when you exceed the limits of your current Subscription plan, such as storage, bandwidth, or other usage limits. Overages may cause additional fees based on the terms specified in your Subscription.
- Suspension: Account suspension means that your access to the account and any associated services will be temporarily disabled. Any active projects, deployments, or content associated with the account will become inactive and inaccessible to you or any third-party users during the suspension period.
- Termination: Account termination means that your account and all associated data, including any projects, deployments, and user-generated content, will be permanently deleted.
Account Creation
You may need to create an account to use some of our Services. You must be at least 16 years old to create an account. You are responsible for keeping your account login information confidential and for all activity that occurs under your account.
User Content
You may post, store, and share content using our Services. You are responsible for any content you post and warrant that you own or have the rights to the content. We may monitor, edit, or remove any content that violates these Terms.
Communications
When you create an account on our website Services, you consent to receiving communications such as newsletters, marketing materials, and other promotional information. You can opt-out of these communications at any time by contacting us at contact@globe.dev.
4. Acceptable Use Policy
When using our Services, you agree to adhere to the following acceptable use guidelines:
Commercial Use on Free Tier
The Free Tier is strictly limited to personal, educational, or non-commercial use. Any commercial activity on this tier is prohibited and may result in account suspension or termination.
Security Violations
Unauthorised access, bypassing security measures, or attempting to disrupt the operation of our Services is strictly forbidden.
Network Abuse
Activities such as overloading systems, denial-of-service attacks, or disrupting the proper functioning of any network are not allowed.
Prohibited Uses
You agree not to use our Services for any illegal or harmful purposes. This includes, but is not limited to:
- Violating any laws or regulations.
- Harming or defrauding others.
- Sending spam or unauthorised solicitations.
- Accessing any part of our Services without permission.
- Disrupting our Services or interfering with other users' use of the Services.
- Overburdening our systems or network.
- Monitoring or copying any material on our Services without our consent.
Additional Prohibited Actions
You agree not to engage in any of the following prohibited actions:
- Use the Service in any manner that could disable, overburden, damage, or impair it or interfere with any other party's use of the Service.
- Use any manual process to monitor or copy any material on the Service without our prior written consent.
- Use any device, software, or routine that interferes with the proper working of the Service.
- Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Service.
- Otherwise attempt to interfere with the proper working of the Service.
Account Suspension
Your account may be suspended due to:
- Non-payment of paid services.
- Breach of the Acceptable Use Policy.
- Security concerns.
Your account will be reinstated once the issue is resolved. If not resolved within 30 days, the account may be terminated as outlined in the Termination section.
Account Deletion and Data Retention
Termination may occur under the following circumstances:
- Repeated violations of our Acceptable Use Policy.
- Non-payment for 30 days or more.
- At your request.
Termination does not relieve you of any liabilities incurred prior to the termination date.
You may delete your account at any time through the account settings provided. Upon account deletion, we will begin removing all stored user data from our active systems.
Please note that due to the nature of our technical infrastructure, some data may temporarily remain in cached or backup systems for a limited period. This retention is technical, not an attempt to retain your data beyond the requested deletion, and any cached data will not be used for any purpose other than system maintenance.
This data will be deleted in line with our standard data retention policies as quickly as possible following account deletion.
General Terms
These Terms apply to both our free and paid Services. We may modify, add, or discontinue any Service at any time.
Free and Paid Services
We offer some Services for free ("Free Tier") and others on a paid basis ("Paid Services"). We may change which Services are free or paid at our discretion, but we will give you prior notice if a Service you use is affected.
Billing and Payment
- Recurring Billing: If you subscribe to a paid plan, billing will occur automatically on a recurring basis, either monthly or annually, depending on your selection.
- Billing Cycle: Your billing cycle begins on your subscription date.
- Invoices: We will provide electronic invoices for each payment you make.
- Non-Payment: If payment is not successfully processed, we will attempt to retry. If payment is not received within 10 days, your access to paid services may be suspended.
- Overage Charges: If you exceed the limits of your plan, you will incur overage charges at the rates specified. We will notify you of any such charges.
Changes to Subscriptions and Payment
We may change our subscription plans or payment terms at any time. We will give you reasonable notice before any changes to paid plans take effect. You can choose to continue or cancel your subscription before the changes take effect.
Cancellations
You can cancel your subscription at any time through your account settings on Globe. The cancellation will take effect at the end of your current billing cycle, and you will continue to have access to your subscription features until that date. You will not be entitled to a refund for any unused portion of your subscription fee.
Any add-ons linked to your account will also be cancelled. Any overage charges will be applied at month-end before cancellation. To avoid further overage charges, you must pause or delete your project before the billing cycle ends.
6. Refunds
We handle refund requests on a case-by-case basis. If you are unsatisfied with your purchase or experience an issue with our service, please contact us at contact@globe.dev within 7 days of your purchase. We will review your request and determine eligibility for a refund based on the specific circumstances.
Refunds may be granted in cases such as:
- Errors in billing or payment processing
- Product not delivered as described
- Technical issues preventing use of the service.
Please note refunds are not guaranteed and are subject to our discretion. We may decline refund requests if the product or service has been fully used or if no valid reason is provided.
7. Error Reporting and Feedback
We welcome your feedback on our Services, including but not exclusive to bug reports, suggestions for improvements, and general comments. You can find support for Globe via Discord here or make suggestions via Canny.io here.
By submitting feedback, you agree that:
- You do not retain any intellectual property rights in the feedback.
- We may have already considered or be developing similar ideas.
- Feedback does not contain confidential information belonging to you or any third party.
- We are not obligated to keep your feedback confidential.
- To the extent permitted by applicable law, you grant us an exclusive, transferable, irrevocable, royalty-free, sub-licensable, worldwide, and perpetual right to use (including copying, modifying, creating derivative works, publishing, distributing, and commercialising) your feedback for any purpose.
8. Links to Other Websites
Our Services may contain links to third-party websites or services that we do not own or control. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. By using our Service, you acknowledge and agree that we shall not be liable for any damage or loss caused or alleged to be caused by or in connection with your use of any such content or services. We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.
9. End User Licence Agreement (EULA)
You are granted a limited, non-transferable licence to access and use Services provided by Invertase Limited.
Licence Restrictions
You may not copy, modify, distribute, or create derivative works from the Services, nor may you sub-license or transfer your rights under this agreement to any third party.
Intellectual Property
The Services, including the software, documentation, website content, trademarks, logos, and all other intellectual property rights related thereto, are the exclusive property of Invertase Limited or its licensors. You acknowledge that you do not acquire any ownership rights by using the Services or accessing our software. You may not use our trademarks or any other intellectual property without our prior written consent.
Termination
We may terminate your access to the Services, including your licence to use our software, at any time and for any reason, including but not limited to your breach of these Terms or violation of our Acceptable Use Policy. You may suspend your account at any time by discontinuing use of the Services. Upon termination, your right to access and use the Services will cease immediately. Provisions of these Terms that by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
Disclaimer of Warranty
While we strive to provide high-quality Services, we cannot guarantee the following:
- Uninterrupted Availability: Our Services may experience occasional downtime for maintenance or due to unforeseen technical issues.
- Error-Free Functionality: Despite our efforts to ensure accuracy, our Services may contain occasional errors or bugs.
- Absolute Security: While we prioritise the security of our Services, no system is completely impervious to security breaches. We cannot guarantee that our Services will always be free from viruses or other harmful elements.
- Suitability for Your Needs: It is your responsibility to determine if our Services are suitable for your particular requirements.
Limitation of Liability
To the maximum extent permitted by law, we exclude liability for the following:
- Indirect Losses: We are not responsible for indirect losses, such as lost profits, lost data, or damage to your reputation, even if they result from your use of our Services.
- Unforeseen Damages: Our liability is limited to damages that are a direct consequence of a failure in our Services. We are not liable for unforeseen or unrelated damages.
- Punitive Damages: We are not liable for any damages that are intended as a punishment.
In the event that we are found liable for a problem you experience with our Services, our maximum liability is limited to the total amount you paid us to use the Services in the 12 months preceding the incident.
11. Changes to Service
We may modify or discontinue the Services, or any part thereof, at any time without notice. We shall not be liable to you or any third party should we exercise this right.
12. Service Level Agreement (SLA)
This SLA applies to all our services. We offer General Support for free/unpaid services across all products, and Dedicated Support for Pro and Enterprise users subscribed to specific paid products. Our aim is to resolve issues efficiently, though no formal guarantees of uptime or compensation for downtime are provided.
General Support
General Support is available across all products and is primarily community-driven. You can ask questions and share solutions through the Globe Discord community or access FAQ sections and self-service documentation for common issues.
Dedicated Support
Dedicated Support is provided for paid services (Pro and Enterprise Tier users), offering faster, more focused assistance for specific paid products, including:
- Pro Tier users receive support via private Discord ticket options, with access to community resources. We prioritise issues using a private tiered ticketing system and aim to respond within 72 working hours. Urgent issues are handled with higher priority. Team members manage support, ensuring daily review and timely responses.
- Enterprise Tier users receive priority support through email and private ticket Discord options. This includes proactive engagement, regular check-ins, and tailored solutions. We aim to respond within 72 working hours, prioritising urgent issues. Team members manage support, ensuring daily review and timely responses.
Problem Resolution Commitment
While we do not offer formal guarantees of uptime or compensation for downtime, we are committed to resolving any service-related issues quickly and efficiently, whether you have access to general or dedicated support.
13. Amendments to Terms
We may amend these Terms at any time by posting the amended terms on our website. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the changes. Please review these Terms periodically for any updates.
14. Governing Law
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation. However, we retain the right to bring any proceedings against you for breach of these Terms in your country of residence or any other relevant country.
15. Acknowledgement
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
16. Contact Us
If you have any questions about any of the terms within these Policies, please contact us by email at contact@globe.dev.