Domain Verification and Connection Issues

If you encounter errors when adding, verifying, or connecting a custom domain to your Globe project, this guide will help you identify and resolve the issue.

Domain Verification Failed

Symptoms

Your domain shows a "Verification Failed" status in the Globe dashboard after adding it. The domain cannot be activated, and SSL certificates are not provisioned.

Cause

This error occurs when Cloudflare cannot verify your DNS configuration. Common causes include:

• Missing or incorrect CNAME record pointing to domains.globeapp.dev
• DNS records not yet propagated (can take up to 24 hours)
• Incorrect DNS record configuration at your domain registrar

Solution

1. Check your DNS settings with your domain provider; make sure the CNAME record exists and is correctly configured
2. Verify the CNAME record points to domains.globeapp.dev exactly (no trailing dots or typos)
3. Wait for DNS propagation (up to 24 hours) if you recently updated your DNS records
4. Remove and re-add the domain in Globe if the DNS records are confirmed correct but verification still fails

Domain Stuck in Pending Verification

Symptoms

Your domain remains in "Pending Verification" status for an extended period (more than a few hours). The domain appears to be processing but never transitions to "Active" status.

Cause

This typically happens when DNS changes are still propagating across the global DNS network. DNS propagation can take anywhere from a few minutes to 24 hours, depending on your domain registrar and geographic location.

Solution

1. Wait up to 24 hours for DNS changes to fully propagate globally
2. Check with your domain provider to confirm the DNS changes have been saved and are active
3. Verify the CNAME record is correctly configured and visible in your DNS management panel
4. Use DNS lookup tools (like dig or online DNS checkers) to verify the CNAME record is resolving correctly

Connection Errors After Domain Setup

Symptoms

After successfully adding and verifying a domain, you experience connection errors when trying to access your application via the custom domain. The domain may show as "Active" but requests fail or time out.

Cause

Connection errors can occur due to:

• Temporary DNS propagation delays
• Cached DNS records pointing to old configurations
• Incorrect DNS record configuration that passed initial verification

Solution

1. Remove and re-add the domain in Globe; this can fix temporary connection errors and refresh the DNS verification
2. Double-check your DNS records match the requirements exactly (CNAME pointing to domains.globeapp.dev)
3. Clear your DNS cache locally and wait for your domain registrar to fully propagate the DNS changes
4. Verify DNS propagation using online tools to ensure the CNAME record is resolving correctly worldwide

Additional Resources

• Review Cloudflare's Troubleshooting Guide for help with DNS-specific errors
• Ask for help on Globe's Discord

Related Topics

• Domains - Learn how to set up custom domains
• Add a Custom Domain Guide - Step-by-step guide for setting up custom domains